The social web has given brands an unprecedented opportunity to build trust-based relationships with their customers. By participating in online communities or building one around your brand, you can engage your customers on a level that will allow you to collect valuable market data and foster customer loyalty for years to come. Ecom Access offers two kinds of social media services, and will work closely with your team to tailor a suite of social media tools that reflect your brand and complement your business model.
Online Community Engagement
With the variety of online communities, chances are the majority of your customers are already interacting with each other somehow online. Ecom Access can identify where your target market resides online, and then devise a strategy to engage those communities and their members in a meaningful way that fosters trust and respect.
Online Community Building
If your goal is to build a community around your brand, Ecom Access can provide both the strategic and technical resources to do so successfully. After working with you to identify your goals, the Ecom Access team will profile what community features your members will seek, and then build a community experience that both reflects your brand and the passion of its customers.
Contact Us to learn more about our Social Media solutions.